Privacy Policy
Introduction :
Welcome to our Privacy Policy page! At Pehnawa Palace, we are committed to protecting your privacy and ensuring a safe online shopping experience. This policy outlines how we collect, use, and safeguard your personal information when you visit our website, make purchases, or interact with our services. Your trust is important to us, and we want you to feel confident in how we handle your data. Please take a moment to review the following details about our privacy practices.
a. Information You Provide
– Personal Information: Name, email address, phone number, shipping and billing address, and payment details.
– Account Information: Username, password, and profile details when you create an account.
– Order Information: Details about the products you purchase and transaction information.
– Communication Information: Information you provide when contacting customer support or subscribing to our newsletter.
b. Information Collected Automatically
– Device Information: IP address, browser type, operating system, and device details.
– Usage Information: Pages visited, time spent on the Site, and interaction with our content.
– Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies to enhance your experience.
3. How We Use Your Information
We use the information collected to provide and improve our services, including:
– Processing and fulfilling your orders.
– Communicating with you about your orders, inquiries, and promotional offers.
– Personalizing your shopping experience.
– Maintaining the security and functionality of our Site.
– Complying with legal obligations.
4. User Consent
By using our Site, creating an account, or providing us with your personal information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or provide us with your information. You may withdraw your consent at any time by contacting us at help@pehnawapalace.com. Please note that withdrawing consent may affect your ability to use certain features of our Site.
5. Sharing Your Information
We do not sell your personal information. However, we may share your information with third parties in the following situations:
– Service Providers: To payment processors, shipping partners, and IT service providers.
– Legal Compliance: To comply with legal requirements or protect our rights.
– Business Transfers: In connection with a merger, sale, or acquisition of our business.
6. Your Choices and Rights
a. Opt-Out Options
– Marketing Communications: You can opt out of receiving promotional emails by clicking the “unsubscribe” link.
– Cookies: Adjust your browser settings to reject cookies or notify you when cookies are being used.
b. Access and Update Information
You can access and update your personal information through your account settings or by contacting us directly.
c. Data Deletion
You may request the deletion of your data by emailing us at help@pehnawapalace.com.
7. Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to protect your account credentials and notify us immediately if you suspect unauthorized use of your account.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
9. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: help@pehnawapalace.com
Thank you for trusting Pehnawa Palace with your personal information. Your privacy is important to us!