Shipping Policy
Thank you for shopping with us! We want your experience to be as seamless as possible, so here’s everything you need to know about our shipping process.
Processing Time
- All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and holidays).
- Orders placed after 3 PM EST will be processed the next business day.
Shipping Methods & Rates
We offer a variety of shipping options to meet your needs:
Within India :
- Standard Shipping: 5-7 business days – FREE on orders over 5499 INR. Otherwise, a flat rate of 400 INR.
- Expedited Shipping: 3-5 business days – 600 INR. No free shipping for this type of order.
In US :
- Standard Shipping: 10-20 business days – A flat rate of 2000 INR.
- Expedited Shipping: 7-10 business days – A flat rate of 4000 INR
Shipping costs will be calculated at checkout based on your location and selected shipping method.
International Shipping
We currently offer international shipping to selected countries. Shipping costs and delivery times will vary depending on your location. Any customs duties or taxes incurred during shipping are the responsibility of the customer.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your order directly through our website or with the carrier’s website.
Shipping Delays
While we strive to process and ship all orders as quickly as possible, there may be occasional delays due to weather conditions, holidays, or other unforeseen circumstances.
Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us within 7 days of receiving your tracking information so we can assist you with a resolution.
Address Accuracy
Please double-check your shipping address before submitting your order. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.
Thank you for choosing to shop with us! If you have any questions, feel free to contact our customer service team at help@pehnawapalace.com.